Wonderful experience , love love this place. For the first time no anxiety about a dental appointment.
Took my husband here because he was having some HORRIBLE pain and had an abscess.. The staff was wonderful! We were in and out! My husband usually has trouble getting numb with dental procedures but they did an excellent job! We will definitely be back! Very very clean office, very polite staff, and very quick service- what more can you ask for?
Great experience, I went in for an exam turns out I needed to be referred to an oral surgeon for an extraction but while I was there the doctor and staff were very prompt and courteous. I ended up getting some cavities filled and my teeth cleaned which compared to other places I've been can take all day. I was in and out within about three hours. Defiantly would return!
The worst mistake I could have done was deciding to go to Dove Dentistry for my dental needs. The person in charge of billing hasn't a clue on how to process claims, don't follow up, refused to finish my work until the secondary insurance pay. Between me and my husband, I was forced to pay out of pocket for over $2000 worth of work that the insurance will eventually pay, or walk around with a missing tooth. I have yet to be told why I had to pay when they verified both insurances prior to the work being done. I'm still waiting on my refund for work that started in February of this year. My temporary crown fell out three times, I still can't floss on the top left side of my mouth. I have extreme sensitivity. My gums have yet to heal from the hygienist attempting to force the cement from between my teeth after realizing she didn't remove it in time. When Dr Dove completed my fillings no one used articulating paper to ensure my fillings were set. I had to return three time for this to be corrected. Once was at the Covington Pike location. Now I have to waste time allowing someone else to complete my mouth. They think addressing me as ma'am and my husband as sir is professional, that's called polite. They are unprofessional and clueless in regards to customer service. Lastly, I had to email and fax over my own claims to be processed in a timely manner which leads me to wonder what was the purpose of Kayla the disrespectful billing person who stated calling corporate was useless. Beware!
I scheduled my appointment a week in advanced. When I arrived at 4 as scheduled at the Riverdale office they all looked at me like I was stupid and said we don't have anyone by that name scheduled for an appointment. They told me that they couldn't see me that day but there were no patients in the office and it was an hour until closing time. So obviously the "walk ins are welcome" statement is untrue.
Dove Family Dentistry is a US Dentist based in Memphis, Mississippi. Dove Family Dentistry is located at 5144 Riverdale Rd Suite 106, Memphis, TN 38141, USA.
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